Reports of eforms closing after 10 minutes while patients are filling them out. - 03010316

Incident Report for Klara Service Status

Resolved

This incident has been resolved.

Posted Aug 14, 2025 - 13:46 EDT

Monitoring

We have deployed a fix for this issue.

Posted Aug 14, 2025 - 08:53 EDT

Identified

We have identified the root cause of the problem. We are working towards deploying a fix as quickly as possible.

Posted Aug 11, 2025 - 14:27 EDT

Investigating

We’re currently investigating reports of eForms timing out after approximately 10 minutes, even while patients are actively completing them. Our team is looking into the cause of this issue.

Posted Aug 04, 2025 - 11:03 EDT

This incident affected: Eforms.