Resolved -
This issue is resolved.
Jan 19, 17:26 EST
Monitoring -
We are seeing continued stability after a fix was put into place. We will continue to monitor for further issues.
Jan 19, 16:54 EST
Update -
We have applied a fix and are monitoring for improvement.
Jan 19, 16:19 EST
Update -
Our engineering team is actively working toward resolving this issue.
Jan 19, 15:50 EST
Update -
Our engineer team continuing to work on a fix for this issue.
Jan 19, 15:22 EST
Update -
Our engineering team continues to work on a fix for the issue causing intermittent 502 and 504 errors and portal slowness.
Jan 19, 14:52 EST
Update -
We are continuing to work on a fix for this issue.
Jan 19, 14:27 EST
Identified -
The cause of the intermittent 502 and 504 errors, including portal slowness even when login is successful, affecting access to the Klara portal has been identified. Our engineering team is actively working on remediation. We will continue to provide updates as progress is made.
Jan 19, 14:06 EST
Investigating -
We are currently experiencing intermittent 502 and 504 errors when loading the Klara portal. Our engineering team is actively investigating the issue and working to restore normal service. We will provide updates as more information becomes available.
Jan 19, 13:18 EST